Effective Date: January 17, 2025
At Mr. Mike’s Plumbing (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your information when you interact with our website, services, and advertisements.
1. Information We Collect
We collect the following types of personal information from you:
- Contact Information: Name, phone number, email address, and home/business address.
- Service Information: Details about your plumbing service requests.
- Payment Information: Billing information when payments are made online or in-person.
- Device Information: IP address, browser type, operating system, and other technical data when you visit our website or click on our ads.
- Cookies and Analytics: We may use cookies and tracking technologies to improve our website performance and gather usage insights.
How We Use Your Information
2. How we Use Your Information
We use your personal information to:
- Provide plumbing services, including scheduling and delivering maintenance and emergency support.
- Communicate with you about service updates, promotions, or inquiries.
- Process payments and provide receipts.
- Respond to customer service requests and inquiries.
- Analyze advertising performance and website usage to improve our services and marketing efforts.
3. Disclosure of Your Information
We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: To assist in processing payments, scheduling, and providing customer support.
- Compliance and Legal Obligations: When required by law or in response to legal requests.
- Marketing Platforms: To deliver personalized advertisements through platforms like Google Ads.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. This includes using secure servers, encrypted connections, and other technical safeguards. However, no method of transmission over the internet is 100% secure.
5. Your Privacy Right
You have the right to:
- Access: Request access to the personal information we have about you.
- Correction: Request corrections to any inaccurate information.
- Deletion: Request that we delete your personal information, subject to legal or service-related exceptions.
- Marketing Preferences: Opt-out of receiving promotional emails by contacting us or clicking “unsubscribe” in our emails.
6. Cookies and Advertising
We use cookies and similar technologies to show relevant ads and improve your browsing experience. You can control cookies through your browser settings and opt-out of personalized ads via Google Ads Settings.
7. Contact Information
If you have any questions or concerns about this privacy policy or how your data is handled, please contact us:
- Company Name: Mr. Mike’s Plumbing
- Email: general@mrmikesplumbing.ca
- Phone: 403-520-2040
- Address: 918 16 Ave NW #187, Calgary, AB T2M 0K3, Canada
Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. We will notify you of significant changes by posting the updated policy on our website and indicating the “Effective Date.”
By using our services, you agree to the terms outlined in this privacy policy. Thank you for trusting Mr. Mike’s Plumbing with your service needs!